We respect the privacy of our players. Small Giant Games does not store or have access to any sensitive information, such as passwords or credit card details. You can simply delete the app from your device if you wish to leave the game.

If you want us to completely remove your account and its associated data, please follow these steps in-game:

  1. Open the game and Tap "Menu" (bottom right) 

  2. Tap "Options

  3. Tap "SUPPORT

  4. Select "Delete Account

  5. Read the Account Deletion information

    1. Tick the acceptance box 

    2. click "Delete

  6. Select the “Reason for Deletion” from the dropdown menu

  7. Tap "Delete

  8. Confirm your location to ensure that your request is processed in accordance with local laws 

  9. Tap "Delete"

Once the above steps have been completed, your account will immediately be suspended pending the final deletion of the account. If you need to contact player support during this time, please make sure to include your account identifier and player name. 

Full account removal is a permanent and irrevocable process. You will not be able to create a new account with the same identifiers. All of your account information — including purchase history, Gems, Heroes, and items — will be wiped from our servers. Accounts deleted this way cannot be recovered.

Should you change your mind, you will have 7 days to cancel the deletion process. You can read more about that here: How do I cancel my Account Deletion Request?