If the account deletion process has been started using the in-game support system, a player will have 7 days to cancel the deletion themselves. This can be done by opening the game and pressing “Cancel Deletion,” and confirming the cancellation.

If the 7 days have passed, you can also write to Player Support here https://smallgiantgames.helpshift.com/hc/en/4-empires-puzzles/contact-us/

Please note that we cannot guarantee that the process can still be stopped after 7 days.

Please make sure to fill in as much information as possible, especially the account identifier and player name.