Update (Dec 11, 15:00 UTC)

The recent patch releases were not as effective as we had hoped in addressing this issue.

Following additional testing, we have now identified the source of the freezing and crashing. We hope to include a fix in an upcoming version.


Update (Dec 4, 12:00 UTC) - Test build ended, Patch 62.0.3 rolling out to all players

We have completed our limited test via the Google Play Store. The fix has been implemented in a general patch, which is now rolling out to all players on Android and iOS as version 62.0.3.

Please install the update as soon as it is available in your app store.


Update (Nov 21, 12:30 UTC) 

We have created a test version of the game to try a possible solution to the issues some players are facing with crashing and freezing. If you are an Android user experiencing this issue, please join this test version of the game by following this link: https://play.google.com/apps/testing/com.smallgiantgames.empires

Please note that this link is only for testing a fix for the issues you have faced with the game crashing/freezing. It is different from the Empires & Puzzles Beta Program. This test will be an update for your normal Empires & Puzzles account. Please be aware that any actions in the game will be applied to your account progress as usual.

You can test the version with the possible fixes by following these steps:
- Click the above link to open an invitation to the Test Build
- Click “Become a Tester” to join
- Go to the Google Play Store and update your Empires and Puzzles App.
- Open your game and play normally. Let us know if you still experience the same issues with Crashing/Freezing

You can leave this "beta" anytime by choosing "Leave" on the Google Play Store page.

Thank you for your continued patience and cooperation with this issue.


We are aware that some players on Android are experiencing issues with the game freezing or crashing during gameplay.

We are currently investigating this and will try to resolve it as soon as possible. We will update this post once we have more information to share.

Thank you for your patience, and please accept our apologies for the inconvenience!