Technical Help
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I can't update my game! (Android)
If you have problems while trying to update the game, please try the following: Clear Apps Cache Go to Settings, then Apps&n...
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I can't update my game! (Apple iOS)
If you cannot update after the game redirects you to the App Store (update is unavailable), please follow these steps and you should be able...
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I think I've found a bug in the game!
Technical issues in the game are rare but can happen. If you believe you have discovered a bug, please follow the steps below.First, check i...
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My game crashes!
Are you experiencing crashes or the game doesn't load properly? Try these troubleshooting steps:AndroidMake sure you are running the latest ...
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Chat keeps loading (I cannot access the chat)!
If your chat is unavailable (buffer wheel is spinning), please try the following troubleshooting tips:If you are using a wireless connection...
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Why can't I view profiles of some players and/or Raid them after the update?
When we are rolling out a new update, the two versions are running simultaneously for a couple of days. We do this to give App Store and Goo...
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How to take a screenshot
When contacting The Customer Support team, we would like to recommend describing the issue in more detail and if possible, by also attaching...
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Problems updating when playing with more than one device
Many people like to play the game on multiple devices. When there is a new update available, it is possible to install it on one device but...
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Translation tools & changing the language of FAQ articles
Our FAQ entries contain not only a wide range of helpful gameplay information, but also troubleshooting instructions for various purchase, a...
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Why do I keep losing connection?
It's important that you are connected to a reliable network and you ensure that your device is receiving a strong signal. Only relying on fu...
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