Buying, selling and sharing game accounts

Buying, Selling, Gifting and/or Sharing Accounts is prohibited by our Terms of Service. "You must keep the password (includin...

Why did I receive a warning about 'suspicious activity'?

The message sent to you was meant as a first warning to remind you to play fair. We want to make the game fair for everybody and cannot tole...

Keep your account safe!

Remember to keep your account safe!Never share your Game Center (iOS) or Google Play (Android) account information with anyoneAvoid logging ...

I think someone else is playing my game!

If you notice unusual changes on your base or your heroes, it’s possible that someone else (perhaps a friend or child) with access to your d...

My account was hacked!

It is not possible to hack an Empires & Puzzles account. “Hacks” can only occur if a user somehow acquires your personal Google or ...

Login from another device?

If you've been logged out from the game because of a concurrent login from another device, this means that your game is being accessed ...

I lost my account! How can I recover it? (iOS)

If you cannot access your game account after reinstalling the game or have started to play with a new device, you can recover your progress ...

I lost my account! How can I recover it? (Android)

If you cannot access your game account after reinstalling the game or have started to play with a new device, you can recover your progress ...

Google Play isn't loading my account!

If the correct Empire & Puzzles game is not on your device with the email address you’re using now, that means it's not the right one.&n...

Game Center isn't loading my account!

If the correct Empires & Puzzles account is not the one on your device, it means you are not using the right one. Please make sure ...

How do I switch between my Google Play accounts?

To switch between your Google Play accounts, please conduct the following:Open the Play Games app on your deviceChoose Settings from the thr...

Can I play Empires & Puzzles on my PC?

Using emulators (such as Bluestacks) is currently not against our Terms of Service, so you won’t get banned for using them. However, we...