What is the Secret Summon?

The Secret Summon appears occasionally for 24 hours as a bonus draw in all Summon Gates where the Hero of the Month can be received. Each Se...

An in-depth guide to the Summoning System

Feeling like you’re going through a patch of incredibly good (or incredibly bad) luck with Summons? There’s actually a way to mathematically...

What is the Fated Summon?

The Fated Summon is designed to ensure that players are rewarded with at least one Legendary Hero after making a certain number of Hero Summ...

Why didn't I get the Hero that was shown on the Summon Gate?

Please do note that each Summon Gate shows a rolling picture list of the available Heroes or Troops that you may have a chance of ...

What if I summoned Heroes when my Hero Roster was full?

Heroes received from the Summon Gate will be delivered to your Hero Roster, even if the maximum Hero capacity has been reached. Th...

Does a Summon x 10 give a better rate of receiving 4* & 5* Heroes?

Summoning 10 Heroes at once is always more efficient than summoning 1 Hero due to the Gem discount - you save 400 Gems when doing 10 summons...

Can I refund if I'm unhappy with my Summons?

Summons for Heroes and Troops can be performed by using Gems or Summon Tokens (some of which are called Coins). Gems and Summon Tokens can b...

Why is the Special Skill of my Hero not the same as in the preview?

You can view previews of Heroes in each Summon Gate. To view these, tap the question mark (?) that is in the blue box.These previews show ea...

How do I level up my Heroes?

Level up your Heroes to increase their powers. Levelling up your heroes increases their stats (attack, health, defense points), includi...

How can I ascend my Heroes?

Each Hero can Ascend after reaching a certain level to significantly boost the Hero’s stats. You can Ascend a Hero by:Selecting it...

What are Troops and how can I use them?

Troops are foot soldiers used in battles to attack enemies. Like Heroes, they, too, come in different Elements and can be levelled up f...

I want to upgrade or recycle my Troops

You can upgrade Troops in Barracks, which become available once your Stronghold has been upgraded to level 10. Once the Stronghold has been ...

I accidentally sacrificed my Hero/Troop!

Empires & Puzzles is an online multiplayer game in which all players are subject to the same rules. We cannot reverse any specific playe...

What are Trainer Heroes?

Trainer Heroes behave just like any other Heroes - however, sacrificing a Trainer Hero when levelling up another Hero will result in a great...

What are Heroes of the Month?

All Summon Gates — with the exception of the Daily Summon and the Epic Troop Summon — offer with each Summon a small chance of drawing the c...

Four and Five Star Heroes are too Rare!

Four and five-star Heroes are rare and powerful by design, but there are several ways to get them:• Level 13 Training Camp unlocks Elite Tra...

Hero/Troops I received isn't maxed!

Heroes and Troops in Summon and Shop show a preview of the fully levelled up Hero/Troop in question. Please note that you will not receive t...

What are Realm and Family Bonuses?

Atlantis (Season II) and Event Heroes belong in different family groups, and similarly, the Valhalla (Season III) Heroes belong to different...

What is Atlantis Summon?

Atlantis Summon is available for a limited time each month. Atlantis Summon includes new Season 2 heroes and previous Heroes of the Mon...

Is the current Hero of the Month available from the Atlantis Summon?

Yes, each Atlantis Summon, Elemental Summon, Event Summon or Epic Hero Summon has a chance for a free extra summon of the Hero of the Month.

What is the Valhalla Summon?

Valhalla Summon is available for a limited time each month. It includes various new Season III Heroes.The available Season II...

Hero Balancing

In any live game, it is sometimes necessary to make balance changes to maintain the integrity and keep it fun for the community.When adding ...

Receiving duplicate Heroes

The Hero you receive in a summon is selected randomly based on different probabilities depending on the rarity of the Hero. All players have...

What are Alliance Quest Coins and Summons?

The Alliance Quest Summon Gate features Alliance Quest Heroes and Classic Heroes. Compared to other Summon Gates, it offers slightly better ...

What is the Black Friday Summon?

The Black Friday Summon is available for a limited time in November. It includes Heroes from all existing events and all past Heroes of the ...

What are Trainer Troops?

Trainer Troops are special Troops that can only be used to level up other Troops. They cannot be levelled up or used in battles, but will gr...

What is the Challenge Festival Event Summon?

The Challenge Festival Summon is available during the Challenge Festival Event. It includes Heroes from all previous Challenge Events and so...

What is the Daily Summon?

The Daily Summon Gate contains Heroes and Troops of three rarities: Common (1*), Uncommon (2*), and Rare (3*). Players get a free summon at ...

I accidentally bought the wrong Hero in the Soul Exchange!

Unfortunately, trades made through the Soul Exchange are final. There are confirmation dialog boxes in place to prevent accidental exchanges...

What are Classic Heroes?

Classic Heroes — also referred to as Season I Heroes — have been a part of Empires & Puzzles since the game's earliest days.Unlike other...

What are Atlantis / Valhalla / Underwild Heroes?

Season II (Atlantis), Season III (Valhalla), and Season IV (Underwild) Heroes have a chance to be obtained from their respective Summon Gate...

What are Seasonal Event Heroes?

Seasonal Event Heroes have a chance to be obtained during Seasonal Events through the Seasonal Summon Gate, which replaces the Epic Hero Sum...

What are Challenge Event Heroes?

Challenge Event Heroes have a chance to be obtained from the Event Summon Gate during Challenge Events, which are held over five days every ...

What kinds of Event Heroes are there?

Information on Seasonal Event Heroes and Challenge Event Heroes can be found within the links.A number of other recurring events, such as Al...

Types of Heroes and Summon Gates

Please click through for information on:Classic HeroesAtlantis / Valhalla / Underwild HeroesSeasonal Event HeroesChallenge Event HeroesOther...

What is the Aether Summon?

The Aether Summon contains Elemental Limit Break Aethers and Alpha Aethers for the second Limit Break. Each Summon returns a combo consistin...

What is the Ascension Summon?

The Ascension Summon is available for a limited time each month. The Ascension Summon is an item Summon that contains combos of various Asce...

What is the Legendary Mystic Summon?

The Legendary Mystic Summon is a rotating feature that will sometimes appear on selected Summon Gates as a free extra.If a player does not h...

Announcing the Daily Mystic Summon!

Free summons get a Mystic buff!The free ad summon in the Daily Summon Gate has received an upgrade. The new Daily Mystic Summon can be draw...