Summons, Heroes & Troops
Why didn't I get the Hero that was shown on the Summon Gate?
Please do note that each Summon Gate shows a rolling picture list of the available Heroes or Troops that you may have a chance of ...
What if I summoned Heroes when my Hero Roster was full?
Heroes received from the Summon Gate will be delivered to your Hero Roster, even if the maximum Hero capacity has been reached. Th...
Does a Summon x 10 give a better rate of receiving 4* & 5* Heroes?
Summoning 10 Heroes at once is always more efficient than summoning 1 Hero due to the Gem discount - you save 400 Gems when doing 10 summons...
Can I refund if I'm unhappy with my Summons?
Summons for Heroes and Troops are performed using the in-game currency of Gems, or by using Summon Tokens. Gems and Summon Tokens can be ear...
Why is the Special Skill of my Hero not the same as in the preview?
You can view previews of Heroes in each Summon Gate. To view these, tap the question mark (?) that is in the blue box.These previews show ea...
How do I level up my Heroes?
Level up your Heroes to increase their powers. Levelling up your heroes increases their stats (attack, health, defense points), includi...
How can I ascend my Heroes?
Each Hero can Ascend after reaching a certain level to significantly boost the Hero’s stats. You can Ascend a Hero by:Selecting it...
What are Troops and how can I use them?
Troops are foot soldiers used in battles to attack enemies. Like Heroes, they, too, come in different Elements and can be levelled up f...
I want to upgrade or recycle my Troops
You can upgrade Troops in Barracks, which become available once your Stronghold has been upgraded to level 10. Once the Stronghold has been ...
I accidentally sacrificed my Hero!
Unfortunately sacrificed Heroes cannot be recovered. As Empires & Puzzles is an online multiplayer game, reversing in-game content would...
What are Trainer Heroes?
Trainer Heroes behave just like any other Heroes - however, sacrificing a Trainer Hero when levelling up another Hero will result in a great...
What is Hero of the Month?
Heroes of the Month are exclusive heroes only available in the Summons during a certain month. Once the month ends, the Hero changes and the...
How do I get an Event Hero?
During a Challenge Event, in your Summon gate will be the chance to Summon a special event hero. The Event Summons are timed, just like...
Four and Five Star Heroes are too Rare!
Four and five-star Heroes are rare and powerful by design, but there are several ways to get them:• Level 13 Training Camp unlocks Elite Tra...
Hero/Troops I received isn't maxed!
Heroes and Troops in Summon and Shop show a preview of the fully levelled up Hero/Troop in question. Please note that you will not receive t...
What are Realm and Family Bonuses?
Atlantis (Season II) and Event Heroes belong in different family groups, and similarly, the Valhalla (Season III) Heroes belong to different...
What is Atlantis Summon?
Atlantis Summon is available for a limited time each month. Atlantis Summon includes new Season 2 heroes and previous Heroes of the Mon...
Is the current Hero of the Month available from the Atlantis Summon?
Yes, each Atlantis Summon, Elemental Summon, Event Summon or Epic Hero Summon has a chance for a free extra summon of the Hero of the Month.
What is the Valhalla Summon?
Valhalla Summon is available for a limited time each month. It includes various new Season III Heroes.The available Season II...
In any live game, it is sometimes necessary to make balance changes to maintain the integrity and keep it fun for the community.When adding ...
Receiving duplicate Heroes
The Hero you receive in a summon is selected randomly based on different probabilities depending on the rarity of the Hero. All players have...
What are Alliance Quest Coins and Summons?
The Alliance Quest Summon Gate features Alliance Quest Heroes, as well as, all the heroes included in Epic Hero Summon Roster. The Alliance ...
What is the Black Friday Summon?
The Black Friday Summon is available for a limited time in November. It includes Heroes from all existing events including Underwild Summon,...
What are Trainer Troops?
Trainer Troops are Troops that can be used to level-up other Troops, they cannot be used in battles. Using a Trainer Troop when levelling wi...
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