What is Empires & Puzzles?

Empires & Puzzles is a completely new take on RPG games, combining match-3 battles and building a mighty stronghold - topped with thrill...

What is the Starter Quest?

Shortly after finishing the in-game tutorial, new players will be faced with the Starter Quest. The goal of the Starter Quest is to finish a...

What is the Starter Pass?

The Starter Pass allows new players to receive rewards when certain milestones are reached. Completing challenges awards you Starter Points....

Where did my Guest Heroes go?

A unique set of ‘Guest Heroes’ will accompany you on your journey throughout the Starter Quest only. They cannot be used outside of the Star...

What are Elements?

Each Hero has an Elemental type which grants them an advantage against Heroes of a certain Element, while also making them more vu...

What is the Summon Gate?

If you are ever in need of extra Heroes, they can be Summoned through the Summon Gate. Heroes and Troops of all shapes and sizes are av...

What are Raids?

Players can Raid each others’  Watchtowers by challenging their teams of Heroes to battles. If you manage to win a Raid,...

What are Buffs, Debuffs & Status Effects?

Buff and Debuff are two common phrases used to explain status effects on Heroes. Some Special Skills can leave a negative Status Effect on t...

Why do I receive "Hero Missing" message in battles?

"Hero Missing" message appears when you attack with Troops of a certain Element and your team doesn't have the corresponding Hero ...

Is Empires & Puzzles free to play?

Empires & Puzzles is free to download and play.We do offer in-game purchases (such as gems currency) for real money for players who pref...

What is the Avatar Shop?

To find the Avatar Shop, simply open your Player Profile, tap the "Change" then the "Get More" button on the top right-h...

I don't understand the game!

The early game experience shows you many of the key features of the game - how to battle, how to build your base and how to level up the Her...

The game gets difficult way too quickly!

After Province 5 the enemies start to grow noticeably more powerful, but you should be able to defeat them easily enough with a bit of prepa...

What are Training Camps?

Need more heroes? Train your own in your Training Camps!Upgrading your training camps provides a different type of hero, with chances f...

How do I find my Loot?

When you receive Battle Items and Loot in the game, a notification will pop-up (or if you are not in the game, when you login) detailing eac...

What are Tokens?

Summons usually cost Gems, but there are special Tokens which will give you a free Summon:Summon Token gives you one free Daily Su...

What are Alliances?

Joining an Alliance adds an exciting new component to your gameplay. You may join or create an Alliance once you reach level four (4). You c...

How do I change my Avatar?

To select or change your game avatar, simply tap on your Player Profile icon in the upper left-hand corner, then press the Ch...

How is the Match Board configured?

The match or puzzle board is completely random. It reshuffles when there are no combinations found. It is not related to team strengths or h...

How is damage calculated?

The attack value of a Hero is used as the base value for each hit done by the Troops aligned to the element of the Hero. The actual damage c...

What are Energy Flasks and how can I get them?

Energy Flasks instantly refill your world (World Energy Flask), PVP (Raid Energy Flask) or Titan energy (Titan Energy Flask). Please note th...

What is the Team Slot Increase?

The Team Slot Increase purchase available from the in-game Shop grants you one extra team slot for World, Raid and Titan Battles.Please note...

What are Quests & Rare Quests?

QuestsQuests are special missions which can be found under the ‘Quests’ button in the Base. Quests reward you with guaranteed loot of a spec...

How do I build my team of Heroes?

You switch Heroes in and out of your team by pressing the Hero you want to switch out in the "Edit Team" view and then either pres...

How do I choose my Attack/Defense team?

Editing Your TeamYou switch Heroes in and out of your team by pressing the Hero you want to switch out in the "Edit Team" view and then eith...

I cannot access Provinces (Story) from Missions!

After you have completed Season 1 (Story), you have also completed all the Missions connected to the story.Please note t...

Why does World/Raid/Titan Energy take so long to replenish?

Empires & Puzzles has been balanced to use various energies for different activities. We want the players to experience the different as...

I levelled up but my Energies were full. Do I get any Refill Flasks?

Congratulations on levelling up!Please note that levelling up fills up any missing energy (World, Raid or Titan- Please note that War e...

How do the Status Effects from Special Skills work?

Some Special Skills can cause a Status Effect on the target. These Status Effects can be either positive or negative effects and a...

How can I increase Special Skill level?

The Special Skill increase isn't guaranteed on every level up. When levelling up your Hero, the "Special Level Up Chance" shows yo...

Remember to play fair - don’t be a cheat!

We want to make the game fair for everybody, and cannot tolerate any form of cheating.Suspicious behaviour and cheating consists of, but is ...

A player is cheating!

Empires & Puzzles has been implemented in a way that makes it impossible to cheat under normal circumstances. We want to make the game f...

What are Missions?

Missions are a great way to earn gems and other rewards (such as avatars), just for completing certain in-game tasks such as collecting food...

What are Wanted Missions?

Wanted Missions (chests) are optional missions that are a great way to earn much needed in-game items. You can find your mission c...

What are Rare Wanted Missions?

On top of standard Wanted Missions, there are also special Rare Wanted Missions that, unlike standard Wanted Missions, appear only...

How do I get a Rare Wanted Mission chest?

Rare Wanted Mission chests are rare and appear randomly, as long as you continue completing your regular Wanted Mission chest...