Raids, Events & Seasons
Why did I lose more Trophies than usual?
The higher your trophy count, the harder it becomes to defend your trophies. It is possible to be attacked more than you are used to, especi...
How is the Defense Grade determined in Raid Tournaments?
The Defense Grade in Raid Tournaments is determined based on the win percentage of your Defense Team. At the end of each...
What are Raid Tournaments?
Raid Tournaments are Raids with special rules that change every week. You will receive rewards based on your raiding skills. You can access ...
How do Raid Shields work?
Raid Shields allow you to protect your trophies and resources for a brief period of time. You can purchase Raid Shields though the in-g...
What are Trophies and what are they for?
Trophies are tokens of victory that show your rate of success in Raid battles. You gain Trophies by winning Raids, and lose them if you are ...
Why I was Raided when I was online?
Generally, you cannot attack a player while they are online. However, if a player has attacked you before you came online, the results of th...
What are Raid Arenas?
Raid Arenas were introduced in the 10.1 update. Collect Trophies to reach higher Raid Arenas. The chance for improved loot from the&nbs...
How does the matchmaking work in Raids?
The matchmaking system will match you against opponents at a similar trophy level as yours. The power level of the heroes or troops of each ...
What are Revenge Raids?
Please note that you can only Revenge Raid when you have been attacked. If you Raid a player and lose, you can rematch immediately by pressi...
Why do I get less trophies back when I revenge?
The matchmaking system will try its best to match you against opponents at a similar trophy level as yours. However, sometimes the differenc...
Why do I get beaten by a weaker team in Raids?
The Raid battle result depends on multiple factors; such as team power, the composition of both teams and arrangement of the board (which is...
Local Leaderboards allow players to view their home country’s top players in the ‘Local’ tab of the Leaderboards.The Leaderboard rankings ar...
I didn't get my Raid Mastery reward!
Congratulations on completing your Raid Mastery Missions! To collect your special reward avatar, simply click the Change ...
What is a Challenge Event?
Challenge Event is a limited-time event where all participating players compete for a high score.Challenge Events occur once a month. The go...
What affects the score gained from Challenge Event Stages?
The score from each stage is defined by the enemies defeated, speed of completion and the amount of hero health left at the end of a stage. ...
What is a Master Score?
Master Score is the combined score from all stages (completed or not) within a given difficulty tier. Your Master Score defines your ranking...
I didn't get my rewards from the Challenge Event!
There are two different Rewards that you can receive from the Challenge Event; Tier Completion Rewards and Rank Rewards. ...
The stages are very difficult! There’s no way I can complete them all
The stages in Challenge Event, no matter what difficulty you choose, are much more challenging than elsewhere in the game. Even the most pow...
I can't access the Season 2 map!
Accessing the new story map (Season 2) requires the player to have reached province 15 of Story Season 1. You can always switch between the ...
I can't access the Hard difficulty of the Season 2 Provinces!
Please note that the Hard difficulty is not available until you have completed the Normal difficulty.
What are Atlantis Coins?
Atlantis Coins can be gained as loot from encountering rare Orichalcum Sea Dragons during Atlantis Rises and from sources such as Wante...
What is Bonus Ascension Item Chest?
Atlantis Summon includes a Bonus Ascension Item Chest that is awarded for every 10 summons. You can claim a maximum of 9 Ches...
I can't access the Season 3 Map!
Accessing the new story map (Season III) requires the player to have reached Province 15 of Story Season II. You can always s...
I can't access the hard difficulty of the Season 3 Provinces!
The Hard difficulty is not available until you have completed the Normal difficulty.The first completion of a Season III stage, on...
What are Valhalla Coins?
The first completion of a Season III stage, on both difficulties, awards the player with Valhalla Coins. Valhalla Coins can be used for free...
What are Runic Rocks?
Runic Rocks are special tiles that can't be moved but have a special effect when matched.For further gameplay help and discussion regar...
What is the Legends Summon?
The Tavern of Legends Summon Gate features past Heroes of the Month, as well as, all the heroes included in Epic Hero Summon Roster. The Leg...
What are Legends Coins?
Legends Coins can be received as a reward from Legends Quests! They can be used for free summons in the new Legends Summon. You need 100 Le...
What is the Tavern of Legends Quest?
The Tavern of Legends Quest is a recurring event. The Legends Quest follow a Special Rule during the quest. Please ensure that you are famil...
What are Mythic Titans?
Mythic Titans are a powerful enemy which appear as a recurring event which can be accessed via the Quest View. In order to drive the fearsom...
Mythic Titan Rewards and Scoring?
The Mythic Titan Event will have three separate scores sets:Best Attack: Player's Highest Damage in a Single Attack Total Damage: Player's T...
I can't access the Season 4 Map!
Accessing the new story map (Season IV) requires the player to have reached province 15 of Story Season III. You can always switch between t...
I can't access the hard difficulty of the Season 4 Provinces!
The Hard difficulty is not available until you have completed the Normal difficulty of the current stage and both the Normal and Hard Diffic...
What are Underwild Coins?
The first completion of a Season IV stage, on both difficulties, awards the player with Underwild Coins. Underwild Coins can be used for fre...
What are Underwild Gems?
Underwild Gems have a chance of spawning on the board when an enemy attacks or fires their Special Skill. They can also spawn if a Hero with...
What is the Underwild Summon?
Underwild Summon is available for a limited time each month. It includes various new Season IV Heroes. The featured Season IV Legendary Her...
What are Biomes?
Different Biomes can be found throughout the Season 4 stages. They are status effects that can give Heroes of some elements a boost while He...
What are Raid Formations?
The Raid Formations feature offers players a chance to try different formations with their Raid Defense Teams. The feature is available in t...
What are Alliance Quests?
The Alliance Quests are events that you participate in with your entire Alliance, working together to get the highest score you can. &n...
Alliance Quest Rewards and Scoring?
The score from each stage in the Alliance Quest is defined by the enemies defeated, speed of completion and the amount of hero health left a...
What is the Challenge Festival?
The Challenge Festival Event is a Challenge Event that features Heroes and enemies from all past Challenge Events. It is a limited-time even...
What are Elemental Resistance and Elemental Barriers in the Challenge Festival?
Some enemies in Challenge Events have an Elemental Barrier that reflects all damage of their own element back at the attacker. In addition t...
What is the Tower of Magic?
Tower of Magic is an event that challenges players to climb as far as they can! Anyone who has reached Level 20 can enter. The goal is to re...
Tremors of Underwild Approaching! 🦇
Are you ready to venture down again into the Underwild — this time in search of treasure?FeaturingWorld Energy costs reduced by 3 for all Un...
- News & Announcements
- Purchase Problems
- Billing Related Links & Info
- My Account
- Account Safety Issues
- Technical Help
- Gameplay: Getting Started
- Gameplay: General
- In-game Resources
- Summons, Heroes & Troops
- Alliances, Wars & Titans
- Raids, Events & Seasons
- Chat, Community & Support
Need more help?