Information for Russian & Belarussian players
Why can’t I purchase from Russia or Belarus?We made a careful decision to turn off payments in Russia and Belarus to Zynga’s games during th...
Save your progress with Google Play!
Make sure you have connected your game to Google Play. It is the only way to save, recover and sync your progress. Your account is not saved...
Save your progress with Game Center!
Make sure you have connected your game to Game Center. It is the only way to save, recover and sync your progress. Your account is not saved...
I can’t connect my game to Google Play!
If you are unable to connect your game to Google Play, please:Make sure you have updated your game to the latest version.Try clearing your c...
I need to move my progress to a new operating system (Apple/Android)!
If you are changing from Android to iOS or vice versa, please follow these instructions:Update the game to the newest version on both device...
I can't connect my game to Facebook!
To be able to connect your game to Facebook:1) Make sure you have logged into your Facebook account on your device2) You must allow the game...
Should I connect my game to Facebook?
Connecting your game to Facebook helps us keep your account safe and rewards you with a gem bonus.Please note that connecting your game to F...
Is there something wrong with my account?
Please note that receiving specific Heroes from Summons, finding high level or required Ascension Items and increasing a Special Skill of a ...
I accidentally deleted my Google Play Games data!
Small Giant Games does not store any personal player information on our servers. This includes access to player Google Play account details,...
I forgot my Google Play password! (Android)
Small Giant Games does not store any personal player information on our servers. This includes access to player Google Play account (on Andr...
How do I cancel my Account Deletion Request?
If the account deletion process has been started using the in-game support system, a player will have 7 days to cancel the deletion themselv...
How do I delete my account?
We respect the privacy of our players. Small Giant Games does not store or have access to any sensitive information, such as passwords or cr...
Second account is not accessible after Account Deletion request
When an account is deleted, all devices linked to that account are also deleted. Attempting to log into another account after an account del...
How can I opt-out from Mystic Vision ad personalisation? (Android & iOS)
To opt-out from Mystic Vision ad personalisation from Unity, please follow these steps:1. When a Mystic Vision ad is available to be viewed,...
Can I play with multiple accounts?
We cannot offer support for multiple accounts as the game is designed to be played with only one account per person. We also cannot provide ...
Can I transfer Gems/items/Heroes between accounts?
We cannot transfer in-game content such as Gems, Items and Heroes between Empires & Puzzles accounts as this would be unfair to other pl...
I want to reset my progress!
The empire you're building is intended to grow with you, and the game is implemented so that there is no true benefit in resetting your prog...
How do I connect my game to the correct Game Center account?
If you wish to play Empires & Puzzles using a different Game Center account, please follow these steps to switch your account:...
How do I connect my game to the correct Google Play account?
If you wish to play Empires & Puzzles using a different Google Play account, please follow these steps to switch your account:Open ...
How can I find my account identifier (Account ID)?
You can find your account identifier by first tapping Menu, then Options and finally About. It's the string starting with a # sign...
My profile name got changed accidentally!
As a policy, we cannot gift free name changes. Each player has one (1) free name change. In the case of an offensive name, we can temporaril...
Cannot access old Game Center account
Your Apple ID password is tied to your Game Center account. If you have forgotten your Apple ID password, please refer to this helpful link ...
Invite a Friend
You can earn rewards if your friend starts playing Empires & Puzzles via your invite link. Generate your invite link by clicking on the ...
The well-being of all our players is of the utmost importance to us, and we want Empires & Puzzles to be a fun gaming experience for eve...
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