Billing Related Links & Info
Where do I find my purchase history/receipts? (iOS)
If you want to view your Purchase History on your device, you can see your purchases from the past 90 days here.
Where do I find my purchase history/receipts? (Android)
Here's how you can view your purchase history on Google Payments: 1. Enter payments.google.com then log in with your desired Googl...
Accepted payment methods for in-app purchases
All in-app transactions are directly handled by Google (for Android devices) and Apple (for iOS devices). The game developers do not have an...
How to change the purchase method (iOS)
All iOS in-app transactions are directly handled by Apple through iTunes, and unfortunately, we do not have any influence over what payment ...
I need help with empiresandpuzzles.com!
Please note that we have FAQ articles that can be viewed on empiresandpuzzles.com. Here is a list of the articles: What is the Empires ...
How can I control my in-app purchases?
Empire & Puzzles is free to download, however, our game offers in-app purchases. These purchases are never required to play the game but...
What happens if I ask for a refund for a valid purchase?
Should you seek to have a valid purchase refunded by a payment platform, Small Giant Games reserves the right to revoke access to any conten...
Money was charged but receipt for purchase is zero!
Sometimes due to various reasons a purchase does not get completed but the amount has already been deducted from your bank account. Thi...
What happens if I buy gems from a third-party gem seller?
Please note that purchasing gems outside of the in-game shop is illegal and supports criminal activity. Sharing your game account details (s...
I made a purchase/used gems by accident! Can I get it back?
As a policy, we do not refund valid purchases (see Refund Policy). The in-app purchases you make in the game are final and non-refundab...
In-app purchases you make in the game are final and non-refundable. It is our policy that we cannot refund valid purchases. The design makes...
How do I get a certain in-game offer?
We have a large variety of offers available, but unfortunately we cannot guarantee that somebody will get a specific one. However, we will d...
Valentine's Day Offer
When you buy the Valentine's Day offer, 300 Gems are applied to your account (same manner as all in-app purchases) and 30 Gems are gifted to...
I didn't get the Hero that was in the offer picture!
The Hero shown on an offer is only for illustration purposes and items included in the offer are always listed.Please note that the Summon T...
I purchased a featured pack and didn't get all of the items!
Please note that there are two kinds of featured packs available: those that guarantee an item, and those that have a chance&...
I didn't get the additional xx% with my Gem purchase
Please note that the 'xx% more' refers to how much more Gems you get when purchasing a larger amount compared to the smallest purchase (400 ...
How to change the purchase method (Android)
All Android in-app transactions are directly handled by Google through Google Play store, and unfortunately we do not have any influence ove...
Why are the prices different between iOS & Android?
We, the game developer, do not charge tax. The prices for the in-app purchases can vary between different countries and/or platforms. It’s w...
In-App Purchase Price Adjustments in March 2022 (Android)
As you may know, prices for in-app purchases vary between countries and platforms. This is due to differences in currency conversion rates a...
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