
Purchase Problems
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I can’t make a purchase! (Android)
Google processes all payments made through the Google Play Store.To resolve any related purchasing issues, please consult Google's Support s...
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I can’t make a purchase! (iOS)
Apple processes payments made toward the game, so it’s important to configure device settings prior to making your order. Please make sure y...
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Problems with purchases (Android)
Sometimes purchases take a while to process and do not get delivered immediately. You may want to restart the game to enable a fresh connect...
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Problems with purchases (iOS)
Apple processes payments made toward the game through iTunes and should be able to help you with your problem. If you’ve made an order that ...
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I didn't get my order! (iOS)
If you have made an in-game purchase and the items have not appeared, don't panic, sometimes purchases take a while to process and do not ge...
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I didn’t get my order! (Android)
If you have made an in-game purchase and the items have not appeared, don't panic, sometimes purchases take a while to process and do not ge...
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I think I was charged too much! (iOS)
Purchase receipts for transactions are emailed to you by Apple soon after the purchase. However, purchases might be bundled together if you ...
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I think I was charged too much! (Android)
Purchase receipts for transactions are emailed to you by Google soon after the purchase. However, purchases might be bundled together if you...
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I was charged twice for a purchase!
If you think you're being billed twice for the same item, it might be a payment authorization hold and not an actual charge. The charge...
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Can I buy discounted Gems outside the game?
There are no "hacks" or "mods" to get gems outside the game. The only way to purchase gems is through the in-game Shop. All purchases are pr...
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In-App purchases in Belgium
In-App purchases in Belgium have been switched off. This will not affect any previously purchased in-game items, but no new purchases will b...
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Why are my purchases disabled?
Typical reasons for disabled purchases:Geographical location (embargoed country or another geographical block)Personal requestPlayer s...
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