I can’t make a purchase! (Android)

Google processes all payments made through the Google Play Store.To resolve any related purchasing issues, please consult Google's Support s...

I can’t make a purchase! (iOS)

Apple processes payments made toward the game, so it’s important to configure device settings prior to making your order. Please make sure y...

Problems with purchases (Android)

Sometimes purchases take a while to process and do not get delivered immediately. You may want to restart the game to enable a fresh connect...

Problems with purchases (iOS)

Apple processes payments made toward the game through iTunes and should be able to help you with your problem. If you’ve made an order that ...

I didn't get my order! (iOS)

If you have made an in-game purchase and the items have not appeared, don't panic, sometimes purchases take a while to process and do not ge...

I didn’t get my order! (Android)

If you have made an in-game purchase and the items have not appeared, don't panic, sometimes purchases take a while to process and do not ge...

I think I was charged too much! (iOS)

Purchase receipts for transactions are emailed to you by Apple soon after the purchase. However, purchases might be bundled together if you ...

I think I was charged too much! (Android)

Purchase receipts for transactions are emailed to you by Google soon after the purchase. However, purchases might be bundled together if you...

I was charged twice for a purchase!

If you think you're being billed twice for the same item, it might be a payment authorization hold and not an actual charge. The charge...

Can I buy discounted Gems outside of the game?

There are no "hacks" or "mods" to get Gems outside of the game. Gems can only be purchased through an official storefront connected to your ...

In-App purchases in Belgium

In-App purchases in Belgium have been switched off. This will not affect any previously purchased in-game items, but no new purchases will b...

Why are my purchases disabled?

 Typical reasons for disabled purchases:Geographical location (embargoed country or another geographical block)Personal requestPlayer s...