I can't update my game! (Android)

If you have problems while trying to update the game, please try the following: Clear Apps Cache Go to Settings, then Apps&n...

I can't update my game! (Apple iOS)

If you cannot update after the game redirects you to the App Store (update is unavailable), please follow these steps and you should be able...

I think I've found a bug in the game!

Technical issues in the game are rare but can happen. If you believe you have discovered a bug, please follow the steps below.First, check i...

My game crashes!

Are you experiencing crashes or the game doesn't load properly? Try these troubleshooting steps:AndroidMake sure you are running the latest ...

Chat keeps loading (I cannot access the chat)!

If your chat is unavailable (buffer wheel is spinning), please try the following troubleshooting tips:If you are using a wireless connection...

Why can't I view profiles of some players and/or Raid them after the update?

When we are rolling out a new update, the two versions are running simultaneously for a couple of days. We do this to give App Store and Goo...

How to take a screenshot

When contacting The Customer Support team, we would like to recommend describing the issue in more detail and if possible, by also attaching...

How to submit a bug report

Technical issues in the game are rare, but can happen. If you suspect there has been a bug in your game, it has likely affected other player...

What are the device requirements for iOS?

To play Empires & Puzzles, your iOS device must have at least the following specifications: ⦁ 1.5 GB of RAM (2 GB or more is recomm...

What are the device requirements for Android?

To play Empires & Puzzles, your Android device must have at least the following specifications: ⦁1.5 GB of RAM (2 GB or more is rec...

I can't access Mystic Vision!

Once you click on the Mystic Vision Tower, you will be briefly taken outside of the game and shown an ad. This process is handled by a third...

My device is malfunctioning and I cannot play the game!

Unfortunately, we are unable to offer assistance on issues caused by device or other hardware malfunctioning.To play Empires & Puzzles, ...

Troubleshooting connectivity issues

As Empires & Puzzles is an online multiplayer game, it's essential that you are connected to a reliable network and your device signal i...

Can I play Empires & Puzzles offline?

Empires & Puzzles is an online and social multiplayer mobile game. Thus we cannot offer offline gameplay or strictly single-player mode....

What does the connection symbol appearing on the screen mean?

The connection status indicator shows up on your screen as a warning when your connection is bad or you are about to lose connection to the ...

Problems updating when playing with more than one device

Many people like to play the game on multiple devices. When there is a new update available, it is possible to install it on one device but...

Translation tools & changing the language of FAQ articles

Our FAQ entries contain not only a wide range of helpful gameplay information, but also troubleshooting instructions for various purchase, a...

Why do I keep losing connection?

It's important that you are connected to a reliable network and you ensure that your device is receiving a strong signal. Only relying on fu...

The Seasonal Calendar has disappeared!

If you are unable to see the Seasonal Calendar Offers, please check to make sure that purchases are enabled in your device and Google Play/A...