[EDIT Oct 14, 10:20 UTC] We have now applied the missing rewards for all of the affected players. Players who were missing the Challenge Event Rewards should see a pop-up with their ranking and rewards. If not, please establish a fresh connection to the game, also try checking your Recent Activity Log.
Thank you again for your patience while we sorted this issue out, and our apologies for the delay in receiving the rewards and any inconvenience this may have caused.
[EDIT Oct 13, 13:30 UTC] Our apologies for the continued delay regarding this issue. We are working to ensure that all affected players receive the correct Challenge Event Ranking rewards as soon as possible. We are carefully double-checking the information, and working any avoid complications. We appreciate your patience with this and hope to have everything sorted out within the next 24 hours.
[EDIT Oct 12, 14:00 UTC] We are aware that some players still have not received their Challenge Event rewards. As we have tried to implement a fix while rolling out a new update, it has proven more complicated than we expected. Rest assured, we expect all players effected will have their proper Event rewards applied in-game tomorrow. Our apologies for the delay and thank you for your continued patience!
There was a known issue which caused the Challenge Event Score for the Fables of Grim Forest Challenge Event to disappear for players who had updated to V32. While this issue has been resolved, we are still investigating some issues with the Challenge Event Rewards related to this.
We will update here with more information. Our apologies for any inconvenience caused by this!