As Empires & Puzzles is an online multiplayer game, it's essential that you are connected to a reliable network and your device signal is strong.
Please try the following troubleshooting tips:
- Restart your router (Turn off power then unplug. Plug back in, turn on the power and try reconnecting)
- Move your router. Depending on your router's range, objects like thick walls can interfere with the signal.
- If you are using a wireless connection, check your router configuration and make sure the port 8443 is open.
- Contact your service provider for further information.
- Try another internet connection. We recommend playing over wireless (wifi) connection.
Please note, Small Giant unfortunately cannot offer compensation for problems related to connectivity.