Are you experiencing crashes or the game doesn't load properly? Try these troubleshooting steps:
Android
  1. Make sure you are running the latest Android operating system version on your device.
  2. Free up your device memory by closing apps running in the background. 
  3. Increase your storage memory by deleting files/apps from your device you no longer need.
  4. Restart your device.
iOS
  1. Make sure you are running the latest version of iOS on your Apple device.
  2. Free up your device memory by closing apps running in the background.
  3. Restart your device.