Please note that we have FAQ articles that can be viewed on Here is a list of the articles: 

  • What is the Empires & Puzzles store?

  • How do I connect to make a purchase? I'm having trouble

  • How long does it take Empires & Puzzles Store purchases to show up in my game?

  • How do I request a refund?

If you have an issue that is not related to one of these above help articles, please contact our support directly. To access it, open the game and tap "Menu" (bottom right) → "Options" → "SUPPORT" → "SUPPORT".

You will first be shown a list of frequently asked questions. If none are relevant to your situation and you require personal assistance, simply tap the button in the top right corner (Android: speech bubble icon, iOS: "Contact Us").