Typical reasons for disabled purchases:
  • Geographical location (embargoed country or another geographical block)
  • Personal request
  • Player safety
  • Terms of Service violation
  • Account deletion request in process (Privacy law)

If you have further questions about this, the best way to contact us is to use the in-game support system. To access it, open the game and just tap "Menu" (bottom right) → "Options" → "SUPPORT" → "SUPPORT".

You will first be shown a list of frequently asked questions. If none are relevant to your situation and you require personal assistance, simply tap the button in the top right corner (Android: speech bubble icon, iOS: "Contact Us").

If you cannot access the game at all, please reach out via the corresponding contact form: