Typical reasons for disabled purchases:
- Geographical location (embargoed country or another geographical block)
- Personal request
- Player safety
- Terms of Service violation
- Account deletion request in process (Privacy law)
If you have further questions about this, the best way to contact us is to use the in-game support system. To access it, open the game and just tap "Menu" (bottom right) → "Options" → "SUPPORT" → "SUPPORT".
You will first be shown a list of frequently asked questions. If none are relevant to your situation and you require personal assistance, simply tap the button in the top right corner (Android: speech bubble icon, iOS: "Contact Us").
If you cannot access the game at all, please reach out via the corresponding contact form: