Purchase Problems
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I can’t make a purchase! (Android)
Google processes all payments made through the Google Play Store.To resolve any related purchasing issues, please consult Google's Support s...
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I can’t make a purchase! (iOS)
Apple processes payments made toward the game, so it’s important to configure device settings prior to making your order. Please make sure y...
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Problems with purchases (Android)
Sometimes purchases take a while to process and do not get delivered immediately. You may want to restart the game to enable a fresh connect...
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Problems with purchases (iOS)
Apple processes payments made toward the game through iTunes and should be able to help you with your problem. If you’ve made an order that ...
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I didn’t get my order! (Android)
If you have made an in-game purchase and the items have not appeared, don't panic, sometimes purchases take a while to process and do not ge...
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I didn't get my order! (iOS)
If you have made an in-game purchase and the items have not appeared, don't panic, sometimes purchases take a while to process and do not ge...
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I didn't get the Hero that was in the offer picture!
The Hero shown on an offer is only for illustration purposes and items included in the offer are always listed.Please note that the Summon T...
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I made a purchase/used Gold by accident! Can I get it back?
As a policy, we do not refund valid purchases (see Refund Policy). The in-app purchases you make in the game are final and non-refundab...
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How do I get a certain in-game offer?
We have a large variety of offers available, but unfortunately we cannot guarantee that somebody will get a specific one. However, we will d...
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I didn't get the additional xx% with my gold purchase
Please note that the 'xx% more' refers to how much more gold you get when purchasing a larger amount compared to the smallest purchase (400 ...
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What happens if I buy Gold from a third-party seller?
Please note that purchasing gold outside of the in-game shop is illegal and supports criminal activity. Sharing your game account details (s...
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Can I buy discounted Gold outside the game?
There are no "hacks" or "mods" to get gold outside the game. The only way to purchase gold is through the in-game Shop. All purchases are pr...
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Gold is too expensive!
The gold is intended as a way to get more fun out of the game if you choose to use it. The Gold economy is designed to strike a good balance...
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