Technical Help
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I can't update my game! (Apple iOS)
If you cannot update after the game redirects you to the App Store (update is unavailable), please follow these steps and you should be able...
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I think I've found a bug in the game!
Technical issues in the game are rare but can happen. If you believe you have discovered a bug, please follow the steps below.First, check i...
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I can't update my game! (Android)
If you have problems while trying to update the game, please try the following:Clear Apps CacheGo to Settings, then Apps and ...
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What are the device requirements for iOS?
To play Puzzle Combat, your iOS device must have at least the following specifications: ⦁ 0.5 GB of RAM (1GB or more is recommended)⦁ i...
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What are the device requirements for Android?
To play Puzzle Combat, your Android device must have at least the following specifications: ⦁ 0.5 GB of RAM (1GB or more is recommended...
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I can't access the Drive-In Cinema!
Once you click on the Drive-in Cinema, you will be briefly taken outside of the game and shown an ad. This process is handled by a third-par...
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My game crashes!
Are you experiencing crashes or the game doesn't load properly? Try these troubleshooting steps:AndroidMake sure you are running the latest ...
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My device is malfunctioning and I cannot play the game!
Unfortunately, we are unable to offer assistance on issues caused by device or other hardware malfunctioning.To play Puzzle Combat, your dev...
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Troubleshooting connectivity issues
As Puzzle Combat is an online multiplayer game, it's essential that you are connected to a reliable network and your device signal is strong...
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Chat keeps loading (I cannot access the chat)!
If your chat is unavailable (buffer wheel is spinning), please try the following troubleshooting tips:If you are using a wireless connection...
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Can I play Puzzle Combat offline?
Puzzle Combat is an online and social multiplayer mobile game. Thus we cannot offer offline gameplay or strictly single-player mode. Please ...
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What does the connection symbol appearing on the screen mean?
The connection status indicator shows up on your screen as a warning when your connection is bad or you are about to lose connection to the ...
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When a new update is released
We are regularly updating the game to provide our players with new content including Features, Heroes, Events, and fixes to any game issues....
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Why can't I view profiles of some players and/or Raid them after the update?
When we are rolling out a new update, the two versions are running simultaneously for a couple of days. We do this to give App Store and Goo...
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Can I play Puzzle Combat on my PC?
Using emulators (such as Bluestacks) is currently not against our Terms of Service, so you won’t get banned for using them. However, we cann...
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How to take a screenshot
When contacting The Customer Support team, we would like to recommend describing the issue in more detail and if possible, by also attaching...
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Problems updating when playing with more than one device
Many people like to play the game on multiple devices. When there is a new update available, it is possible to install it on one device but...
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Translation tools & changing the language of FAQ articles
Our FAQ entries contain not only a wide range of helpful gameplay information, but also troubleshooting instructions for various purchase, a...
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Why do I keep losing connection?
It's important that you are connected to a reliable network and you ensure that your device is receiving a strong signal. Only relying on fu...
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