In addition to our Terms of Service, we provide the following Code of Conduct & Community Guidelines (see below) for the in-game chat. 

We do not tolerate any violations of our Code of Conduct and/or Community Guidelines. Repeated violations will result in a permanent ban from the chat (including the Alliance chat). Report any violations by using the report button in the chat. 
 
We continuously monitor player reports and act accordingly based on each case.

The following guidelines apply to all chat messages, Alliance/Player names and Alliance descriptions.
 

Code of Conduct

The game chat is intended to be a fun and safe way to interact with other players across the globe. Remember that you are responsible for how you express yourself. Vulgar or offensive behavior, as well as hate speech or harassment, is always unacceptable. If you come across a player clearly violating the above rules, please report these messages by using the report button in the chat.

Community Guidelines

Do:
  1. Respect each other. Think before you write, ask yourself how would you feel if someone wrote this to you. Welcome all new players. Remember that we all were newbies once.
  2. Interact with other players.
  3. Use appropriate chat rooms.
  4. Help others. You are an important member of the community, sharing your knowledge of the game with others is encouraged. We have created a chat room called Peer Support, where players can help each other.
  5. Ask questions. Feel free to ask questions and strike up conversations with others.
  6. Answer questions. If you see a question you know the answer to, feel free to reply & help out.
  7. Encourage others. If you see another player struggling, cheer them up!
Do not:
  1. Spam. Repeatedly sending same messages is not allowed.
  2. Share illegal content. Any messages that contain pirated content, or any other content that is illegal in any way.
  3. Share any unauthorized content such as cheats, exploits, automation software, bots, hacks, mods or any unauthorized third-party software designed to modify or interfere with the Service.
  4. Share inappropriate content, such as vulgar or offensive messages.
  5. Impersonate other players and/or staff - including using System names as player names. Such as: Ex-member or Admin
  6. Share any sensitive, private or confidential information. Including account identifiers, account information, credit card numbers, phone numbers, e-mail addresses. 
  7. Spread intentionally misinformation such as false or incorrect information about the game functionalities.
  8. Troll or attack other players. No toxic behavior, player harassment or bullying is tolerated. Any content that promotes, encourages or facilitates actively discrimination, harassment or violence based on ethnicity, race, gender identity, sexual orientation, age, disability, religion or nationality is strictly prohibited.   
  9. Abuse the Report Tool. Multiple, clearly false reports can result in the suspension of your account.