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Version 48 Release Notes
Archive
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I can't update my game! (Apple iOS)
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Version 47 Release Notes
[KNOWN ISSUE] Visual Issue with Veteran Badges; 21st of March, 2023
Version 50 Release Notes
Future Discontinuation of Support for iOS 11 & Android OS 5.0
More
I can’t make a purchase! (iOS)
Problems with purchases (iOS)
I didn't get my order! (iOS)
Where do I find my purchase history/receipts? (iOS)
How to change the purchase method (Android)
How can I control my in-app purchases?
Information for Russian & Belarussian players
Save your progress with Game Center!
I need to move my progress to a new operating system (Apple/Android)!
My account was hacked!
Buying, selling and sharing game accounts
I think someone else is playing my game!
I think I've found a bug in the game!
I can't update my game! (Android)
How does the VIP Pass work?
Why do I receive 'Hero Missing' message in battles?
Is Puzzle Combat free to play?
I purchased a featured pack and didn't get all of the items!
How do I get resources?
What are Recruits and how can I get more of them?
What is the Summon Gate?
Does a Summon x 10 give a better rate of receiving 4* & 5* heroes?
How do I Summon new Heroes or Weapons?
I have witnessed misconduct in my Alliance!
Be careful whom you promote!
How can I create my own Alliance?
What is the Variant Portal?
What are Variant Coins?
What are Hero Variants?
Code of Conduct & Community Guidelines
What is the Block button & how do I block a player?
How do I report offensive/inappropriate behaviour in the chat?
Privacy Policy
Terms of Service
Version 11.0 Release Notes & Status
Version 12.1 Release Notes & Status
Version 13.0 Release Notes & Status
When to contact Customer Support
My support request hasn't been answered!
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