Hi, how can we help you?

Calendar of Events for February 2023

[KNOWN ISSUE] App freeze in Challenge Festival I

Thanks for your continued support!

I can’t make a purchase! (Android)

I can’t make a purchase! (iOS)

Problems with purchases (Android)

Where do I find my purchase history/receipts? (iOS)

Where do I find my purchase history/receipts? (Android)

Accepted payment methods for in-app purchases

Information for Russian & Belarussian players

Save your progress with Google Play!

Save your progress with Game Center!

Buying, selling and sharing game accounts

Why did I receive a warning about 'suspicious activity'?

Keep your account safe!

I can't update my game! (Android)

I can't update my game! (Apple iOS)

I think I've found a bug in the game!

What is Empires & Puzzles?

What is the Starter Quest?

What is the Starter Pass?

What is the Alchemy Lab?

What is the Giant Harpoon?

What is an Advanced Storage/House?

What is the Monster Lure?

What are Tomes?

How do I get resources?

An in-depth guide to the Summoning System

What is the Fated Summon?

Why didn't I get the Hero that was shown on the Summon Gate?

I have witnessed misconduct in my Alliance!

Be careful whom you promote!

How can I create my own Alliance?

Why did I lose more Trophies than usual?

How is the Defense Grade determined in Raid Tournaments?

What are Raid Tournaments?

Chat Rules & Guidelines

Be mindful of your in-game behaviour

How to recognise Staff in chat

Terms of Service

Privacy Policy

Updates to our Terms of Service (Jun 27, 2022)

Version 30 Release Notes & Status

Version 29 Release Notes & Status

[KNOWN ISSUE] [SOLVED] Ineligible Players Appearing on the Battlefield During War Preparation Phase (Aug 25 2020)

My support request hasn't been answered!

When to contact Customer Support

How to contact Support?