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November 2022 Balance Update
Archive
Version 53 Release Notes & Status
How do I delete my account?
My Account
Calendar of Events for November 2022 🗓️
I can’t make a purchase! (Android)
Purchase Problems
Problems updating when playing with more than one device
Technical Help
Calendar of Events for February 2023
[KNOWN ISSUE] App freeze in Challenge Festival I
Thanks for your continued support!
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I can’t make a purchase! (iOS)
Problems with purchases (Android)
Where do I find my purchase history/receipts? (iOS)
Where do I find my purchase history/receipts? (Android)
Accepted payment methods for in-app purchases
Information for Russian & Belarussian players
Save your progress with Google Play!
Save your progress with Game Center!
Buying, selling and sharing game accounts
Why did I receive a warning about 'suspicious activity'?
Keep your account safe!
I can't update my game! (Android)
I can't update my game! (Apple iOS)
I think I've found a bug in the game!
What is Empires & Puzzles?
What is the Starter Quest?
What is the Starter Pass?
What is the Alchemy Lab?
What is the Giant Harpoon?
What is an Advanced Storage/House?
What is the Monster Lure?
What are Tomes?
How do I get resources?
An in-depth guide to the Summoning System
What is the Fated Summon?
Why didn't I get the Hero that was shown on the Summon Gate?
I have witnessed misconduct in my Alliance!
Be careful whom you promote!
How can I create my own Alliance?
Why did I lose more Trophies than usual?
How is the Defense Grade determined in Raid Tournaments?
What are Raid Tournaments?
Chat Rules & Guidelines
Be mindful of your in-game behaviour
How to recognise Staff in chat
Terms of Service
Privacy Policy
Updates to our Terms of Service (Jun 27, 2022)
Version 30 Release Notes & Status
Version 29 Release Notes & Status
[KNOWN ISSUE] [SOLVED] Ineligible Players Appearing on the Battlefield During War Preparation Phase (Aug 25 2020)
My support request hasn't been answered!
When to contact Customer Support
How to contact Support?
Need more help?