Hi, how can we help you?
How do I delete my account?
My Account
Why are my purchases disabled?
Purchase Problems
November 2023 Balance Update 2
News & Announcements
I can't connect my game to Facebook!
Save your progress with Game Center!
Version 62 Release Notes
[KNOWN ISSUE] Issues with game freezing or crashing on Android (November 2023)
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I can’t make a purchase! (Android)
I can’t make a purchase! (iOS)
Problems with purchases (Android)
Where do I find my purchase history/receipts? (iOS)
Where do I find my purchase history/receipts? (Android)
Accepted payment methods for in-app purchases
Information for Russian & Belarussian players
Save your progress with Google Play!
Buying, selling and sharing game accounts
Why did I receive a warning about 'suspicious activity'?
Keep your account safe!
I can't update my game! (Android)
I can't update my game! (Apple iOS)
I think I've found a bug in the game!
What is Empires & Puzzles?
What is the Starter Quest?
What is the Starter Pass?
What is the Alchemy Lab?
What is the Giant Harpoon?
What is an Advanced Storage/House?
What are Alpha Aethers?
What is the Monster Lure?
What are Tomes?
An in-depth guide to the Summoning System
What is the Fated Summon?
Why didn't I get the Hero that was shown on the Summon Gate?
I have witnessed misconduct in my Alliance!
Be careful whom you promote!
How can I create my own Alliance?
Why did I lose more Trophies than usual?
How is the Defense Grade determined in Raid Tournaments?
What are Raid Tournaments?
Chat Rules & Guidelines
Be mindful of your in-game behaviour
How to recognise Staff in chat
Terms of Service
Privacy Policy
Updates to our Terms of Service (Jun 27, 2022)
Version 30 Release Notes & Status
Version 29 Release Notes & Status
[KNOWN ISSUE] [SOLVED] Ineligible Players Appearing on the Battlefield During War Preparation Phase (Aug 25 2020)
My support request hasn't been answered!
When to contact Customer Support
How to contact Support?
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