We would like to recommend writing down the date and time (+ time zone) when something unusual happens. Due to the number of events that the players perform in our game on a daily basis, informing us of the date and time help us locate the issue in our logs faster.
Due to the high amount of support requests, we are unfortunately unable to give personal assistance related to gameplay or feedback. For Gameplay issues, we recommend checking out the in-game Peer Support chat channel. Our friendly and very active community of players are happy to help you!
The best place to share your ideas or suggestions, feedback, concerns and also to join the discussions on tips and tactics is our Community Forum. Some popular Categories in the Forum are:
The Forum is a great way to strike up a dialogue with the other active players and allows you to voice a multitude of views and opinions. We, including our developers and designers, read the forum on a regular basis. We appreciate all player feedback and take it into consideration when developing the game further.