We kindly ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping 'MENU', then 'OPTIONS' and selecting the 'SUPPORT' -tab. Please browse or search the support articles to find quick help on your issue. If the articles are not helpful or your issue needs personal assistance, tap 'no' at the bottom of any article and you will be able to reach an agent.
When contacting us, please share as much information as possible. Especially important is knowing when the issue happened (date, time + time zone). Due to the number of events that the players perform in our game daily, this information will help us locate the issue in our logs faster. We also recommend describing the issue in more detail and if possible, by attaching a screenshot related to the problem.
If you have lost your account:
If your account was at any point linked to Game Center or Google Play, logging into the respective account and opening the game should retrieve it. If that does not work, please go to the 'My Account' section of our FAQ Pages
If your game keeps crashing or does not load:
Please have a look at the section on 'Technical help' for assistance
If you cannot access the game to send in your support request: