When contacting The Customer Support team, we would like to recommend describing the issue in more detail and if possible, by also attaching a screenshot related to the problem.
If you want to take a screenshot, depending on your device please try the following options:

Android

  • Hold down the Power and the Volume Down buttons at the same time
  • Hold down the Home and Power buttons at the same time
  • Hold down the Power button until a screen appears and tap Take screenshot option
  • For further instructions, please read this FAQ article by Google

iOS

  • Hold down the Side button and the Volume Up button at the same time
  • Hold down the Power button and the Home button at the same time
  • For further instructions, please read this FAQ article by Apple